Shipping Information

Order Processing

At Dazzle Dry Store, we pride ourselves on efficient order processing. All orders are processed within 1-2 business days from the date your order is placed. Please note that processing times may be slightly longer during promotional periods or holidays.

Shipping Methods & Timeframes

We offer two convenient shipping options to meet your needs:

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
  • Best for: Customers who prefer faster delivery with tracking

Free Shipping

  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment
  • Minimum Order: $50 or more
  • Best for: Budget-conscious customers who don’t mind longer delivery times

Please Note: We ship worldwide with the exception of some Asian countries and remote regions. Delivery times are estimates and may vary depending on your location and customs processing.

Payment Methods

We accept the following payment methods for your convenience:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Returns & Exchanges Policy

At Dazzle Dry Store, we believe that exceptional nail care should be complemented by an equally exceptional customer experience. We stand behind the quality of our premium nail systems and lacquers and want you to be completely satisfied with your purchase. If you’re not entirely happy with your order, we’re here to help with a straightforward returns and exchanges process designed with our sophisticated clientele in mind.

Return & Exchange Eligibility

We accept returns and exchanges within 15 days of your receipt of items. To be eligible for a return or exchange, your item must be:

  • In its original condition
  • Unused and unopened
  • In the original packaging
  • Accompanied by the original receipt or proof of purchase

Non-Returnable Items

For health and safety reasons, the following products cannot be returned or exchanged once opened:

  • Lacquers (STEP 3) and Mini Lacquers – Due to their nature as cosmetic liquids
  • SPA & BODY products – Once the seal is broken
  • Any products from opened Full System Kits or Mini System Kits

We can only accept returns of these items if they are completely sealed and unused.

Return Process

Follow these simple steps to return or exchange an item:

1 Contact Our Support Team
Email us at [email protected] within 15 days of receiving your order. Use the return request template below to ensure we have all necessary information.

2 Receive Return Authorization
Our team will review your request and provide you with a Return Authorization Number and shipping instructions.

3 Package Your Items
Securely pack the items you’re returning, including the original packaging and any documentation.

4 Ship Your Return
Send your package to our returns department at the address provided. We recommend using a trackable shipping service as you are responsible for the return shipping costs.

5 Receive Your Refund or Exchange
Once we receive and inspect your return, we’ll process your refund or ship your exchange within 3-5 business days.

Refund Timeline & Method

After we receive your return:

  • Refunds will be processed within 5-7 business days of our receipt of the returned items
  • Your refund will be issued to the original payment method used for the purchase
  • Shipping costs are non-refundable, except in cases where we sent you the wrong item or a defective product
  • For payments made through PayPal, credit cards (Visa, MasterCard, JCB), refunds will appear on your statement within 5-10 business days, depending on your financial institution’s processing time

If you requested an exchange, we will ship your replacement item as soon as we process your return, using the same shipping method as your original order unless otherwise requested.

Return Request Template

To expedite your return or exchange request, please use the following template when contacting our support team:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:
Dear Dazzle Dry Store Customer Service Team,

I would like to request a [return/exchange] for my recent order.

Order Information:
Order Number:
Order Date:
Items to Return/Exchange:
Reason for Return/Exchange:
Preferred Resolution:
[ ] Refund to original payment method
[ ] Exchange for [specific product/size/color]
[ ] Store credit

I confirm that the items I am returning are [unused/unopened/in original condition] as per your returns policy.

Please provide instructions on how to proceed with the return.

Thank you,
[Your Name]

Damaged or Incorrect Items

If you received a damaged item or the wrong product, please contact us immediately at [email protected]. We will arrange for a replacement to be sent to you at no additional cost, and provide a prepaid shipping label for returning the incorrect or damaged item.

International Returns

As we serve customers across North America, Europe, and other regions, please note:

  • International customers are responsible for any customs duties, taxes, or fees associated with returning items
  • Refunds will be issued in US dollars
  • The return shipping cost is the responsibility of the customer, unless the return is due to our error

Questions?

If you have any questions about our shipping or returns policy, please don’t hesitate to contact our dedicated support team:

Email: [email protected]

Address: Dazzle Dry Store, 2781 State Street, Detroit, US 48201